biz phone web annoyance

[taxlady]

I have a business phone line. Bell has a site called "eportal" where I can download my statements. I can also do all sorts of fancy comparisons. It might be more useful if I had multiple phone lines. But, oh good grief, that is the worst site for downloading statements. First I have to navigate a maze to get to the statements. Then, I use a pull down menu to choose a statement. Then, I have to click "view" and then "export". I can export in various formats, e.g., PDF, CSV, etc. Then it takes forever to generate a PDF which I can save or view. No matter which statement I choose, the file name is the name for the current month's statement. And, each of these pages loads incredibly slowly. In the time it takes to download and save a statement from Bell's site, I could go upstairs and scan all the pages of the statement and go back downstairs to my office, with time left over.

I don't think I will choosing their paperless option just yet.

Comments

[skjalm.livejournal.com]

Ah, yes. The wonders of modern technology that makes everything easier, faster and more fun to use while at the same time saving a lot of paper.
</sarcasm>

[hendrikboom.livejournal.com]

Why couldn't they just email it to you, with a digital signature, and encrypted if so desired? Or would they then have to throttle it?

[taxlady.livejournal.com]

Because that would be sensible?

Primus emails me the bill and gives me a $0.50 discount for not getting a paper copy.

[hendrikboom.livejournal.com]

I get it that way, too. And they send it to the email address I specify. They don't even insist I use the email they provide.

But Primus doesn't encrypt, and I haven't noticed any authentication. It doesn't bother me, but it might be an issue for others. Maybe they would if I asked.